Call centre
i+D3's call centre service lets you hand over the handling of your car park users' calls during whatever hours you need.
Our team acts as the first level of customer service, resolving routine operational incidents that can be handled remotely, following the protocols defined by each car park and coordinating with the car park manager when necessary.
- Handling user calls
- Managing car park intercoms
- Resolving routine operational incidents
- Applying the protocols defined by the car park
- Coordinating and reporting incidents
- Different service hours
Support 24/7
Gives users a point of contact at night, at weekends, during bank holidays or any period when you have no staff on site.
Less work load on your staff
Delegating the first line of support means your team no longer has to be constantly available for user calls.
Service hours to match yours
You can contract 24-hour cover or only certain time slots, depending on how your car park operates.
Responses that follow your own protocols
We agree in advance how the team should act in common situations, so the service matches the way your car park runs.
Incidents detected and reported
When a call reveals a problem that needs further action, the call centre passes it to the right person so it can be followed up.
What does our call centre handle?
Intercom calls
We answer calls coming from the car park's various communication points during the contracted hours.
Incidents during use of the car park
Our team handles routine queries and operational incidents that do not need someone on site, applying the procedure agreed beforehand with the car park.
Guidance for users
We help customers with questions about using the car park and the options available at the site.
Coordination with the car park
When a situation cannot be resolved from the call centre, it is reported or escalated to the right person following the agreed protocol.
Follow-up of each case
The service covers logging and reporting of activity, including reports and updates on the incidents handled.
Which calls does the call centre answer?
What kind of incidents can it resolve?
Does the call centre replace technical support?
What happens if the call centre cannot resolve an incident?
What happens if the call centre cannot resolve an incident?
Do I need to have i+d3 equipment?
