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Customer service and remote assistance
Keep your parking facility managed even when staff is not on-site.
Support and incident channels
Access intercoms
Support at entrances, exits, and pedestrian access points for issues with tickets, license plates, credentials, or gate operation.
Payment station intercoms
Help for users experiencing difficulties during the payment process or needing assistance with their ticket.
Parking support line
Resolution of general inquiries and assistance with issues related to access, reservations, or subscribers.
Call forwarding
Communications can be directed to i+d3, parking staff, or other managers according to defined schedules and protocols.
Other contact points
Implementation of support tailored to each facility based on equipment and project requirements.
Benefits
Tailored coverage
Choose the time slots during which you want your parking facility to be monitored.
Reduce administrative tasks
We handle inquiries and incidents to free up your staff.
Rapid response
We follow defined protocols to resolve issues or escalate each situation.
Always-on service
Maintain support during nights, weekends, holidays, or absences.
Greater control
We log all actions to facilitate the tracking of every incident.
Better user support
Your customers have help available whenever an issue arises during their stay.
i+d3 support and assistance options
How do we implement the solution?
FREQUENTLY ASKED QUESTIONS
What is the difference between Call Center, SAR, and SMP?
Can I contract the services separately?
Can the Call Center replace in-person assistance?
Is it necessary to have I+d3 equipment?
Can the service be adapted to my parking facility's hours?
What happens if an incident cannot be resolved remotely?
